Policies
General Policies
Board basis
For guests staying in the lodge rooms or Longonot Villas, the board basis is typically full board, which includes accommodation and three delicious meals daily. Guests staying in the chalets may choose between self-catering or dining at the lodge’s restaurant, with meals charged per consumption.
For guests on the full board option, use of the swimming pool, tennis courts, and complimentary membership to the Adventurers’ Club (for children aged 3–11) or the Young Rangers Club (for ages 12–17) are included. Guests staying on the self-catering option in the chalets can enjoy these facilities and activities at an additional cost.
Airport Departure Tax and Service Charge
Airport departure taxes are now included in price of the international flight ticket for all three East African countries.It is also the policy of most travel agencies to quote domestic fares inclusive of airport taxes. They can be paid in either local or foreign currency.
Climate
The equator divides Kenya: Seasons run as follows:
- Summer: September - April 34˚C/194˚F 20˚C/68˚ F
- Winter: May - August 25˚C/77˚F 11˚C/52˚
- Rainfall: April - May (long rains)
- November- Mid December (short rains)
Electric Supply
It’s 220/240 v 50hz. Plugs are 3 point square. Those coming from North America with IIOv/60hz appliances should be sure to use an appropriate transformer.
Kipungani is an eco lodge, and power is by generator. The generator is switched on at 8.00 am till noon, and 6.00 pm till 12 midnight. It is possible to re-charge your electrical appliances, including video camera batteries, laptops, tablets, cell phones, etc in your room, as well as use appliances like hair dryers. Extra batteries, chargers and camera memory cards can be bought at the hotel’s boutique.
Health
Vaccines commended for travelers to Africa include those against – check with travel agent at time of travel: Tetanus | Diphtheria | Polio | Typhoid | Hepatitis A | Hepatitis B | Yellow fever* | Rabies | Meningitis |
Certificate required for entry into, or travel between, some African countries. Several of these vaccines require more than one dose, or take time to become effective. Seek advice on immunisation well in advance, best 6 weeks before departure.
Malaria:
This is a disease spread by the female anopheles mosquitoes that bite mainly at dusk and at night. It is advisable that every traveler to Africa consult with their doctor before arriving. We provide mosquito nets for night protection, as well as repellants for use during the day.
Liability and Insurance
Please check the validity of your insurance against personal injuries and any loss. Heritage Hotels will not accept liability against injury or loss.
Time Zone
Kenya is GMT 0300 hours. Official Language The official languages of the Republic of Kenya are Kiswahili and English.
Currency The official currency of the Republic of Kenya is the Kenya Shilling (Ksh). Major currencies like the US Dollar, British pounds and Euro are accepted (enquire at the hotel for daily exchange rates). However, US Dollar bills printed between 1996 and 1999 are generally not accepted in Kenya due to excessive forgery.
Credit cards
Major credit cards are accepted in most hotels and restaurants in the city. At Heritage Hotels, we accept Visa, MasterCard, Amex and Pay Pal.
Fraud Prevention Policy:
To enhance security and prevent fraudulent transactions, guests are required to present the physical payment card used for the booking along with a matching valid ID upon check-in. This measure ensures that the individual checking in is the authorized cardholder. If the payment was made by a third party, we will require booker must contact the hotel in advance or on day of check-in to provide pre-authorization via phone or email.
Communication
Landlines do not work, but cell phone reception for GSM phones is good in most parts of the lodge. Enquire at the Reception for email or internet services.
- Check in time 12:00 PM
- Check out time 10:00 AM
- Children age 3 - 11
- Pets not allowed
Privacy and Cookies
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used
The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website.Also they may be used to track your return visits to the website.3rd party advertising companies may also use cookies for tracking purposes.
Google Ads
Google, as a third party vendor, uses cookies to serve ads.Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.